Availability and Capacity
Our groups and individual services are subject to capacity limits and may be full at the time of your inquiry or referral. Participation in any of our services is not guaranteed and is dependent on current demand, available resources, and professional suitability assessments.
Timelines and Resources
All timelines provided for assessments, placements, or other services are estimates and may vary significantly. Factors such as funding changes, staffing levels, and organisational demands can impact availability and response times without prior notice. We appreciate your understanding as we strive to deliver compassionate and effective support within the limits of our capacity and resources.
Respect for Staff and Service Providers
We are committed to maintaining a respectful and safe environment for both our clients and our staff. Abusive, threatening, or inappropriate behavior toward our team will not be tolerated under any circumstances and may result in termination of services.
Service Structure and Access..
We are not a statutory service. We operate as an independent charitable service. While we collaborate with NHS and other government bodies, we retain full discretion over how our services are delivered and to whom they are allocated. If you have been referred to us by an external body (e.g., NHS or other statutory services), please note that we are not obligated to provide any specific service beyond what we can reasonably accommodate or believe is appropriate for your needs.