Availability and Capacity
Our groups and individual services are subject to capacity limits and may be full at the time of your inquiry or referral. Please note that participation in any of our services is not guaranteed and depends on current demand, available support resources, and professional suitability assessments. As with all charity disclaimers, we encourage you to understand that service availability may vary.
Timelines and Resources
All timelines provided for assessments, placements, or other services are estimates and may vary significantly due to various factors. Changes in funding, staffing levels, and organisational demands can affect service availability and response times without prior notice. We appreciate your understanding as we work within our support resources to deliver compassionate and effective assistance. Please refer to our charity disclaimers for more information.
Respect for Staff and Service Providers
We are committed to maintaining a respectful and safe environment for both our clients and our staff. Abusive, threatening, or inappropriate behavior toward our team will not be tolerated under any circumstances, as outlined in our charity disclaimers. Such behavior may lead to termination of services and affect our service availability. We encourage everyone to utilize our support resources to ensure a positive interaction.
Service Structure and Access..
We are not a statutory service; rather, we operate as an independent charitable service. Although we collaborate with the NHS and other government bodies, we retain full discretion over our service availability and how our services are delivered, as well as to whom they are allocated. If you have been referred to us by an external body (e.g., NHS or other statutory services), please be aware that we are not obligated to provide any specific service beyond what we can reasonably accommodate or believe is appropriate for your needs. Please refer to our charity disclaimers for more information regarding our support resources.